RIS - Availability Manager
Apply For This Position: To apply for this position send a Micrsoft Word copy of your resume to: HR@zavda.com
Clearance: Top Secret/SCI with Polygraph preferred, willing to consider candidate with no clearance.
Zavda was founded in 2006 and is an SDB certified, Service Disabled Veteran Owned, and Woman-owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sectors. Zavda is currently looking for a Availability Manager.
Job Description:
Availability Managers man a 24/7 watch center that monitor enterprise networks, printers, and other services within the contract’s scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action Report. Serves as the contract’s 24/7 POC for contact/interface with government leaders. Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests. Collect data and update databases create reports as required, to support operational updates. Provide daily update briefs. Participates in meetings with multiple contract, vendor partner, and government leaders. Participates in outage coordination and other operational support activities as required. Engages leaders in global work centers to address operational concerns. Acts as tier one support to Call Manager and networks at varying classification levels to support field operations.
Qualifications:
- Minimum of 1 year of related experience
- Security+ Certification at time of start
Job Location:
Zavda is a small business and an equal opportunity employer that is inclusive to Veterans, Women, Minorities, and Individuals with Disabilities. We pride ourselves on our continued professional growth and are always looking for qualified candidates. Please don’t hesitate to reach out to our team with questions on positions or for more information about our company!